Moving to Kajabi: Frequently asked questions

We’ve moved eBassGuitar courses, memberships and resources to Kajabi, our new learning platform.

The new platform gives you a more organised and user-friendly place to access your bass courses, membership content and other eBassGuitar products.


Your new Kajabi account is now available. Please check your email for your access instructions.

You can sign in to the new platform here:


https://members.ebassguitar.com/login


If you need to update or change your password, simply click “Forgot Password” on the login page and follow the instructions.


Whether you are an eBass+ member, a one-time course customer, or both, this FAQ explains what the move means for you.

Important Migration Dates


Can I access the new Kajabi platform now?


Yes.

Access to the new Kajabi platform is now available.

Please check your inbox for an email containing your access instructions. You may need to click the link in the email and create a new password before signing in for the first time.



You can sign in here:

https://members.ebassguitar.com/login


Be sure to check your:

  • Primary inbox
  • Spam or junk folder
  • Promotions folder

When will the old learning platform close?


The old learning platform will close on August 3, 2026.

After this date, you will need to use the new Kajabi platform to access your eligible eBassGuitar courses, products and membership content.

Please sign in to the new platform before August 3 so that you have time to check your account and let us know if anything appears to be missing:

https://members.ebassguitar.com/login

General Migration Questions


What is changing?


We’re moving from our previous website and learning platform to a new platform powered by Kajabi.

Kajabi is now the new home for your eBassGuitar courses, products and membership content.


The new platform is designed to make it easier to:

  • Find the courses and products you own
  • Continue learning from your computer, phone or tablet
  • Access eBass+ membership content
  • Join the eBass+ community and live activities

  • Keep your learning resources together in one place


What is eBass+?


eBass+ is the upgraded version of Bass Lab PLUS.

If you are currently a Bass Lab PLUS member, your membership will appear as eBass+ on the new Kajabi platform.

eBass+ brings your membership courses, structured learning path, community, monthly activities, live workshops and other membership resources together in one place.

Your Bass Lab PLUS membership is not being removed. It is being upgraded and renamed eBass+ as part of the move to Kajabi


Do I need to purchase my courses or membership again?


No.

You will not need to repurchase any eligible courses, products or membership access you already own.

Your eligible access has been moved to your new Kajabi account.

Emails About Your Account

Where should I look for my Kajabi access email?

Please check the email address you originally used when purchasing your eBassGuitar course, product or membership.


The email should contain instructions for accessing your new Kajabi account and setting your password.


Please also check your spam, junk and promotions folders.


Will eBassGuitar emails come from a different address?

Yes.

Moving forward, some emails relating to your courses, membership and the new Kajabi platform will be sent from an email address using our new domain:

@kjbm.ebassguitar.com


These are genuine emails from eBassGuitar.

Please add emails from this domain to your contacts or safe-sender list so that important course, account and membership updates do not go into your spam folder.


What if I cannot find the access email?

First, search your inbox for:

  • eBassGuitar
  • Kajabi
  • kjbm.ebassguitar.com
  • Your new account
  • Access your courses

Please also check your spam, junk and promotions folders.

You can also go directly to the sign-in page and select Forgot Password:

https://members.ebassguitar.com/login


If you still cannot access your account, contact us at support@ebassguitar.com.

Logging In and Accessing Your Account

Where do I sign in?


You can sign in to the new eBassGuitar platform here:

https://members.ebassguitar.com/login


We recommend bookmarking this page so it is easy to find whenever you want to continue learning.

Will I need to create a new account?

An account has been created or prepared for you on the new Kajabi platform using the email address connected to your existing eBassGuitar purchases.

You may need to click the link in your access email and create a new password before signing in for the first time.


Which email address should I use?

Please use the same email address you originally used when purchasing your membership, course or product.


This is the email address most likely to be connected to your migrated access.

What if I have trouble signing in?


Go to the new platform’s sign-in page:

https://members.ebassguitar.com/login


Make sure you are using the correct email address, then select Forgot Password to create or reset your password.


If you still cannot sign in, contact support@ebassguitar.com.

Finding Your Courses and Products

Where will I find my courses?

After signing in to the new Kajabi platform, go to My Library.

What you see inside My Library will depend on the type of access you have.


Where will eBass+ members find their membership?

If you are a current Bass Lab PLUS member, you’ll see eBass+ inside My Library.

Open eBass+ to access the courses, learning system, community and other resources included with your membership.

Where will I find courses I purchased separately?

Any eligible standalone courses or digital products you purchased separately will appear in My Library on the new platform.


What if I am both an eBass+ member and a standalone course customer?

You may see both types of access inside My Library:

  • eBass+, containing the resources included with your membership
  • Your individually purchased courses and products

Your standalone purchases remain separate and are not dependent on your eBass+ membership.


Will all my courses appear immediately?

We aim to have all eligible purchases available in your new account.

However, some items may need to be added or corrected manually.

Please sign in and check your account before the old platform closes on August 3, 2026:


Check your new Library


If something is missing, contact us and we’ll investigate it.


What should I do if a course or product is missing?

Contact support@ebassguitar.com and include:

  • Your full name
  • The email address you used to sign in
  • The name of the missing course or product
  • Any other email address you may have used
  • Your order receipt, if available
  • A screenshot of your Kajabi Library, if possible

Course Progress and Learning History

Will my course progress transfer to Kajabi?


Your completed lesson history and course progress may not transfer reliably to Kajabi.

Your courses and lessons will still be available, but lessons you previously completed may appear as incomplete on the new platform.


What should I do before the old platform closes?

Before August 3, 2026, we recommend making a quick note of:

  • The course you are currently following
  • The module or section you have reached
  • The last lesson you completed

You can then return to the correct lesson after signing in to Kajabi.

Questions for eBass+ Members

Will my Bass Lab PLUS membership automatically become eBass+?


Yes.

If you have an active Bass Lab PLUS membership, your membership access has been moved to the new platform and will appear under the new name eBass+


Will my membership price change?

The migration itself will not change the price or billing schedule of your current membership.

Your subscription will continue according to the plan you originally joined unless we inform you otherwise.


What will I find inside eBass+?

Depending on your membership access, eBass+ may include:

  • The structured eBass+ learning system
  • Self-paced bass courses
  • Monthly challenges
  • Interactive live workshops
  • Community access
  • Backing tracks
  • TAB, notation and music sheets
  • Additional member resources

What happens if I cancel eBass+ later?

If you cancel your membership, you will lose access to the courses and resources included only as part of eBass+ when your paid access period ends.

However, any standalone products you purchased separately will remain available according to the access terms of those purchases.

Questions for One-Time Course and Product Customers

I purchased only one course. Will I still be moved?

Yes.

Customers who purchased eligible standalone courses or digital products will also receive access through the new Kajabi platform.

Your purchased products should appear separately inside My Library.

Do I need to become an eBass+ member?


No.

You do not need to become an eBass+ member to access the eligible standalone courses and products you have already purchased.

I previously cancelled Bass Lab PLUS. Will I still have my individual purchases?


Yes.


If you purchased courses or products separately from your membership, those eligible standalone purchases will remain available.


Courses and resources that were included only through your Bass Lab PLUS membership will not remain available unless you have an active eBass+ membership.

Using the New Platform

Will Kajabi work on my computer and mobile devices?


Yes.

You can access Kajabi through a web browser on your computer, phone or tablet.

You can also use Kajabi’s mobile app if you prefer.

Will my course videos and downloads still be available?


Eligible videos, lesson materials, downloads and backing tracks included with your course or membership will be available on the new platform.

The Old Website

What will happen to the old website?


The old learning platform will remain available until August 3, 2026.

It will no longer be available after this date.


Can I access the old platform after August 3?


No.

After August 3, 2026, Kajabi will be the platform you use to access your eligible eBassGuitar courses, products and membership content.

Please make sure you can access the new platform before this date:

https://members.ebassguitar.com/login

Getting Help

What information should I include when contacting support?


To help us resolve your concern more quickly, please include:

  • Your full name
  • The email address you used to sign in
  • Any other email address you may have used
  • The name of the missing course, product or membership
  • A screenshot of the issue, if possible
  • Your purchase receipt, if available

Who can I contact if I need help?

You can reply to one of our migration emails or contact:


support@ebassguitar.com


Please remember that some account and course emails will now come from:


@kjbm.ebassguitar.com


These are genuine emails from eBassGuitar.


You can access the new platform here:


https://members.ebassgitar.com/login


Our team will be here to help you throughout the transition and make sure you can access the eligible courses, products and membership resources connected to your account.